Q: Is this therapy?

A: No. We are not therapists or medical professionals. We provide empathetic listening and support only.

Q: Who are the listeners?

A: Our listeners are carefully selected, empathetic individuals trained to provide supportive, non-judgmental conversation. They work in shifts to ensure someone is always available when you need to talk. They're not therapists or counselors, but real people who listen, understand, and care.

Q: When will I get a reply?

A: We reply the same day, every day.

Q: Will the same person always respond to me?

A: Yes, you'll have a dedicated listener assigned to you. To make sure someone is available around the clock, our listeners work in shifts. This ensures you always get timely responses without long delays.

Q: Can I cancel anytime?

A: Yes. You're free to cancel your subscription whenever you like.

Q: Is this confidential?

A: Absolutely. Your messages stay between you and your support listener.

Q: What if I want voice or video call later?

A: We are currently text only but may offer voice services in the future.

Q: Will I still feel charged even if we don't text a lot?

A: You can come to us anytime with whatever is on your mind. You don't have to express yourself all at once. We're here for when you do realize you need someone to talk to. We are that shoulder you can always lean on, when you can't lean on anyone else.